Introduction

We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you interact with our website and services. By using our services, you agree to the practices outlined in this policy.

Types of Information Collected

We may collect both personal and non-personal information as follows:

• Personal Information Provided by You: This includes information you submit directly, such as your name, email address, phone number, and any other information you choose to provide.
• Automatically Collected Information: Through cookies and other tracking technologies, we may collect non-personal information, such as IP address, browser type, browsing patterns, and usage statistics.
  • Network Telemetry Data: To monitor and ensure the performance, security, and integrity of our network, we collect certain traffic data, such as NetFlow data. This data includes information about network traffic patterns, such as source and destination IP addresses, port numbers, protocol types, and volume metrics. Network telemetry data is used exclusively for network diagnostics, performance optimization, and security purposes and is not shared or sold to any third parties.

How We Use Your Information

The information we collect is used solely for legitimate business purposes, including but not limited to:

1. Service Provision and Operation: To operate and maintain our website and services.
2. Service Improvement and Personalization: To enhance and personalize the user experience across our website and services.
3. Analytics: To analyze usage patterns and trends that inform our business strategies and offerings.
4. Communications: To communicate with you regarding customer service inquiries, updates, and marketing materials.
5. Transaction Management: To process transactions and manage orders securely and efficiently.
6. Fraud Prevention and Security: To prevent fraudulent activities and to safeguard against criminal activity.
   

When and Why We Share Your Information

We may disclose your personal information under the following limited circumstances:

• Service Providers: Information may be shared with third-party providers, such as Google Analytics, Hubspot, Veeam, Broadcom and Microsoft, to support essential business functions, including analytics, communications, and security. These providers are permitted to access and use information solely on our behalf and in accordance with our instructions.
• Legal Requirements: We may disclose information as required by applicable law or in response to legal proceedings or regulatory demands.
• Corporate Events: In the event of a merger, acquisition, restructuring, or similar transaction, your information may be transferred to the new entity.
• Protection of Rights: Information may be disclosed to protect or defend our rights, property, or safety, or that of third parties.
• With Consent: Your personal information will be disclosed to third parties when you provide explicit consent.
• Public Disclosures: If you use our services as part of an organization or administrator-managed account, your account administrator may have access and control over your account information.

We may also share aggregate, non-identifiable data to illustrate usage trends and patterns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies, such as Google Analytics and Hubspot, to analyze website usage, improve user experience, and support marketing initiatives. You may control cookie usage through your browser settings; however, certain functionalities of our website may be affected. For more details, please refer to our Cookie Policy (if applicable).

Information Excluded from this Privacy Policy

This Privacy Policy does not cover Customer Content. Please refer to our Terms of Service for further information regarding the handling of Customer Content.
If you participate in public forums (e.g., social media, discussion boards), any information shared is publicly accessible and may be read, collected, or used by others without your consent. We encourage discretion when posting in public forums, as this information is not protected under this Privacy Policy.
Our website may contain links to third-party websites or plugins. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before engaging with these services. This Privacy Policy applies solely to data collected by us.

Our Security Practices

We implement a range of security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our protocols include data encryption, access control procedures, and regular security assessments. While we adhere to strict security standards, please note that no method of internet transmission or electronic storage is entirely secure.
Information Retention and Deletion
We retain personal information only as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Archived or backup data is securely stored and isolated until deletion is feasible in accordance with our data retention policies.

Privacy of Children

Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. Any information provided by minors will be deleted upon discovery.

Customer Proprietary Network Information (CPNI)

Customer Proprietary Network Information (CPNI) includes data associated with our telecommunications services, such as quantity, location, type, and billing information. We do not disclose CPNI to third parties without express written consent from the customer of record.

Communication Preferences

We provide users with the following options for managing communications:

1. Service Communications: Essential service-related communications, such as security updates and billing notices, are required for all active users. To opt out, users must cancel their services.
2. Marketing Communications: Users may unsubscribe from marketing emails at any time by following the link provided within each email.
3. Status Page Notifications: Users may subscribe to or manage notifications for maintenance or service updates via our status page.

While you are not required to provide all personal information outlined in this policy, certain services or functions may not be accessible without it.

Your Rights

Individuals have the following rights with respect to their personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal or contractual exceptions.
  To exercise these rights, please contact us using the details below. We will respond to requests in compliance with applicable law and our internal procedures.
  Changes to This Privacy Policy
  We may update this Privacy Policy periodically. In the event of material changes, we will post the updated policy on this page and notify users where appropriate, such as via email or a prominent website notice. We encourage periodic review of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@vsystems.com
Phone: 844-2-VIRTUAL
Mailing Address: 2450 44th St SE #303b, Kentwood, MI 49512